Troubleshooting
-
Audio & Video problems
-
★
How to check the camera’s resolution.
-
★
How can I solve the problem “Camera is being used by another application”?
-
★
How to check the camera’s compatibility? (camera is not recognized, verify compatibility)
-
★
Camera is not recognized on Window 10.
-
Blur background is not available or disabled (How to - Enable hardware accelerator)
-
I can’t join or start a meeting (unsupported HD quality webcam)
-
Why my voice cannot be heard? (microphone/speaker check)
-
Camera is not recognized due to Webcam programs
-
Camera is not recognized on Samsung laptops
-
Video Stopped Or Quality Goes To Bad Sometimes.
-
Video Quality Suddenly Got Bad.
-
I Cannot See The Video Or Hear Audio Of Other Participants. Or Other Participants Cannot See My Video Or Hear My Audio.
-
The Video Of Other Participants Is Displayed As Black Screen Or Stopped.
-
Access To The Camera And Microphone Has Been Blocked.
-
★
How to check the camera’s resolution.
-
Setup
-
★
Failed To Join The Meeting Due To A Problem With Media Connection. Does It Need To Be Setup My Network Environment?
-
Camera/microphone is not accessible when starting or joining a meeting on Mac OS (Mac OS 10.15 or later)
-
Can I use it in VDI environment?
-
Does It Support Proxy?
-
I am behind a firewall. How can I connect?
-
★
Failed To Join The Meeting Due To A Problem With Media Connection. Does It Need To Be Setup My Network Environment?
-
Other problems
-
★
Unsupported device notice (Android 5.0)
-
Characters are broken when sharing documents.
-
Error code ( 40612 / 40610 ) > cause and resolution
-
Error code ( 83003 / 73003 / 63003 ) > cause and resolution
-
Error code ( 83002 / 73002 / 63002 ) > cause and resolution
-
Error code ( 83001 / 73001 / 63001 ) > cause and resolution
-
Error code ( 82002 / 72002 / 62002 ) > cause and resolution
-
Error code ( 82001/62001/72001 ) > cause and resolution
-
★
Unsupported device notice (Android 5.0)