Troubleshooting
Find the answer to the most common issue.
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Audio & Video
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How to check the camera’s resolution.
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How can I solve the problem “Camera is being used by another application”?
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How to check the camera’s compatibility? (camera is not recognized, verify compatibility)
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Camera is not recognized on Window 10.
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Blur background is not available or disabled (How to - Enable hardware accelerator)
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Cannot play the recorded meeting (video)
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How do I allow webcam access in Kaspersky Antivirus?
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Camera is not working properly on the Lenovo notebook
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Audio does not work properly on iOS or Android
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Camera is not recognized (multiple camera)
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Cannot enter the lounge or to the meeting room (endless loading)
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How do I configure the microphone?
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Cannot play the recorded video
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Recording time is different than the actual recorded time
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Sound is not shared while sharing the screen
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Cannot share the Powerpoint with Application sharing
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Camera is not recognized even after changing the settings
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Bluetooth headset or microphone does not work properly in RemoteMeeting
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I can’t join or start a meeting (unsupported HD quality webcam)
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Why my voice cannot be heard? (microphone/speaker check)
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Camera is not recognized due to Webcam programs
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Camera is not recognized on Samsung laptops
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Audio stutters or hears severe howling
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Video duality suddenly degraded
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I Cannot See The Video Or Hear Audio Of Other Participants. Or Other Participants Cannot See My Video Or Hear My Audio.
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Video shows in black or stopped
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Access To The Camera And Microphone Has Been Blocked.
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How to check the camera’s resolution.
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Settings & Configuration
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Failed to join the meeting due to a problem with the media connection. Do I need to modify my network environment?
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How do I check the meeting statistics?
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How do I recover my password?
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Can I change the screen mode during the meeting?
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How do I allow a public IP to access the service?
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Recording option is not available. How can I enable it?
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Why pressing the document sharing button does not respond?
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I am not using the camera, but I get a message saying it is being used by another application
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Camera/microphone is not accessible when starting or joining a meeting on Mac OS (Mac OS 10.15 or later)
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Can I use it in VDI environment?
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Does It Support Proxy?
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I am behind a firewall. How can I connect?
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Failed to join the meeting due to a problem with the media connection. Do I need to modify my network environment?
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Others
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Unsupported device list (Android 5.0)
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Error related to Payment and Billing
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Problem with Wi-Fi network
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How do I recover deleted meeting minute or recorded video?
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RemoteMeeting's PIP is not displaying correctly.
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Characters are broken when sharing documents.
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I am not receiving the authentication email.
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I am getting a pop-up message saying "Cannot connect".
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Meeting freezes or kicks me out.
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RemoteMeeting is under-performing and/or response is slow.
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RemoteMeeting is loading endlessly without any error message.
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Cannot share Excel or Word documents (error code 40400)
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Why is the meeting minute time different than the actual time?
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Error code ( 83005 / 83006 ) > Cannot connect to the server
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Error code ( 40612 / 40610 ) > cause and resolution
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Error code ( 83003 / 73003 / 63003 ) > cause and resolution
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Error code ( 83002 / 73002 / 63002 ) > cause and resolution
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Error code ( 83001 / 73001 / 63001 ) > cause and resolution
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Error code ( 82002 / 72002 / 62002 ) > cause and resolution
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Error code ( 82001/62001/72001 ) > cause and resolution
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Does connection from mobile device available on proxy environment?
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Unsupported device list (Android 5.0)