Troubleshooting
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Audio & Video problems
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The other person’s screen shows “broken” (gray, green, tiled, etc).
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My camera is not recognized (pre-check)
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Camera is not recognized on Window 10.
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Why my voice cannot be heard? (microphone/speaker check)
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Camera is not recognized due to Webcam programs
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Camera is not recognized on Samsung laptops
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Video Stopped Or Quality Goes To Bad Sometimes.
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Video Stopped Or Quality Goes To Bad Sometimes.
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Video Quality Suddenly Got Bad.
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I Cannot See The Video Or Hear Audio Of Other Participants. Or Other Participants Cannot See My Video Or Hear My Audio.
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The Video Of Other Participants Is Displayed As Black Screen Or Stopped.
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Access To The Camera And Microphone Has Been Blocked.
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The other person’s screen shows “broken” (gray, green, tiled, etc).
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Setup
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Failed To Join The Meeting Due To A Problem With Media Connection. Does It Need To Be Setup My Network Environment?
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Camera/microphone is not accessible when starting or joining a meeting on Mac OS (Mac OS 10.15 or later)
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Can I use it in VDI environment?
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Does It Support Proxy?
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I am behind a firewall. How can I connect?
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Failed To Join The Meeting Due To A Problem With Media Connection. Does It Need To Be Setup My Network Environment?
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Other problems
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Unsupported device notice (Android 5.0)
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Error code ( 40612 / 40610 ) > cause and resolution
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Error code ( 83003 / 73003 / 63003 ) > cause and resolution
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Error code ( 83002 / 73002 / 63002 ) > cause and resolution
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Error code ( 83001 / 73001 / 63001 ) > cause and resolution
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Error code ( 82002 / 72002 / 62002 ) > cause and resolution
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Error code ( 82001/62001/72001 ) > cause and resolution
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Unsupported device notice (Android 5.0)