Error code ( 83002 / 73002 / 63002 ) > cause and resolution

Users might encounter error messages while using RemoteMeeting service. 

Follow the instruction below if you encounter the error code - 83002, 73002, 63002

 

Cause

This error code is shown when a user tries to join a meeting room that is already closed or being closed.

Possible causes are:

  • The meeting room is refreshed too often.
  • The meeting room was created, exited immediately and joined again.
  • Tries to join a meeting room where it has already ended.

 

Resolution

Before joining a meeting, check the room status to be “Creating..” or “Ending (exit)”.

  • Try creating a new meeting from an empty room.
  • Verify the room number and connection code is correct.
  • Try joining using the connection code or address.
  • Try logging out, restart the browser, log back in and create or join a room.
  • Try clearing the cache from the browser's setting.

 

If the problem persists, contact us via Contact Us with the following information for further assistance.

  • Your PC’s OS version, PC specification (CPU, memory), network bandwidth.
  • Network environment (firewall, proxy, wired/wireless, network speed - fast.com)
  • Browser name and version
  • Room’s address (URL including the domain).
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