Error code ( 40612 / 40610 ) > cause and resolution

Users might encounter error messages while using RemoteMeeting service. 

Follow the instruction below if you encounter the error code - 40612 , 40610



This error code is shown when the authentication information from the user does not match with the server’s information.



  • Try refreshing the browser and create or join a meeting.
  • Try restarting the browser.
  • Try clearing the cache from the browser's setting.
  • Try restarting the computer.


If the problem persists, contact us via Contact Us with the following information for further assistance.

  • Your PC’s OS version, PC specification (CPU, memory), network bandwidth.
  • Network environment (firewall, proxy, wired/wireless, network speed -
  • Browser name and version
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