Camera is not recognized due to Webcam programs

In case the camera is not recognized when starting or joining a meeting in RemoteMeeting, follow the steps below.

 

Pre-check 

First, the camera needs to be checked to make sure the video is displayed correctly.
Click the link below and follow the instructions to check.

 My camera is not recognized (pre-check)

If you still do not see the video, refer to the instruction below.

 

Troubleshooting

  1. Check OS settings

     Camera is not recognized on Windows 10

  2. Check the installed Webcam program.

    As a known case, Cyberlink youcam program applies the filter as the driver and depending on the
user’s PC environment, it interferes with the connection.

   To solve this, stop the program or uninstall it.

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