I can’t join or start a meeting (unsupported HD quality webcam)

Depending on the webcam used for the meeting, HD resolution might not be supported.
We recommend checking the webcam’s resolution from the manufacturer’s site.

> Pre-check : My camera is not recognized (pre-check)

 

Symptom

Video captured from the camera is not displayed and the page continuously loads without any error message.

Screenshot_2020-04-08_at_8.39.24_PM__2_.png

Cause

When the meeting organizer opens a meeting in HD quality, and the webcam of other participants does not support this resolution, and there is a problem loading the camera video.

When the meeting was started, HD quality was selected, but the webcam used does not support HD resolution, causing a problem in loading the camera video.

 

Resolution by the organizer

  • Open the meeting in normal quality.
  • Use a webcam with HD resolution.

 Resolution by the attendee

  • Request the meeting organizer to open the meeting in normal quality.
  • Use a webcam with HD resolution.
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