Users might encounter error messages while using RemoteMeeting service.
Follow the instruction below if you encounter the error code - 40612 , 40610
This error code is shown when the authentication information from the user does not match with the server’s information.
- Try refreshing the browser and create or join a meeting.
- Try restarting the browser.
- Try clearing the cache from the browser's setting.
- Try restarting the computer.
If the problem persists, contact us via Contact Us with the following information for further assistance.
- Your PC’s OS version, PC specification (CPU, memory), network bandwidth.
- Network environment (firewall, proxy, wired/wireless, network speed - fast.com)
- Browser name and version